Terms & Conditions

Delivery

We will endeavour to send out orders the same day however the average dispatch time is 1-2 days. If you require your order urgently, please give us a call to see if we can dispatch within your timescales.

If we do not have your order in stock we will contact you immediately and offer you a refund or we will reorder your tablecloth which could take up to 7 working days.

It is your responsibility to ensure the address is correct, any missing orders due to an incorrect address from the customer are your responsibility and not that of Jolee Tablecloths.

Please note that if you are ordering wholesale quantities (10 metres or more) and need it shipping overseas, please contact us for a shipping quote as the shipping costs quoted are for standard domestic amounts.

In the unusual event of there being a defect with your PVC or Oilcloth Tablecloth, it is likely that it has been damaged in transit. If this is the case please inspect the outer packaging for signs of damage. If you do spot any signs do not sign for the goods as this will be returned to us and we can take this up with the courier. In the meantime we will send out your original order.

We must be informed within 24 hours that an order has not turned up or has been delivered damaged.

Bespoke Orders: Bias-Binding/Centre-Seam

Unless instructed by you the customer for bias-binding we will choose the colour of the bias-binding. 

Every effort will be made to match to a colour within the cloth and if we can't in most cases we will contact you for you to choose. 

Unless faulty an order with bias-binding cannot be returned if you do not like the design or have measured incorrectly. For all sewn together designs. This work is completely bespoke. 

Every effort is made to pattern match, however there may be some slight discrepancies when matching the pattern. 

Centre-Seam cloths also cannot be returned if you aren't happy with the design or have measured incorrectly. If you return the item without contacting us, we will simply return the item back to you.

Tablecloth Care

We source the best products and take pride in the quality of our service and products provided. Your PVC & Oilcloth Tablecloth is hardwearing and durable and in most cases spills can normally be removed with a wet cloth. However in some cases some spills such as Tomato Ketchup, red wine, curry powder as well as felt tips, marker pens, shoe polish and nail varnish may leave a permanent stain. We will not be held responsible if this happens to your tablecloth.

PVC and Oilcloth Tablecloths are not heat resistant, placing of hot dishes on the tablecloth can melt the fabric. If you have to place hot dishes on your PVC or Oilcloth Tablecloth always use a sufficient placemat to ensure this doesn’t happen. Leaving your PVC or Oilcloth in direct sunlight can in some cases cause it to discolour. We recommend keeping your roll and putting your PVC or Oilcloth Tablecloth on it when not in use.

Should your PVC or Oilcloth Tablecloth develop any creases these can be ironed out with a cool iron on the reverse side.

With regards to cleaning your cloth, all of our cloths are 'wipe clean' and must ONLY be cleaned using warm soapy water. Anything stronger than this including anti-bacterial sprays and concentrated disinfectants will melt the cloth.

Faulty Items

Checks, gingham's and square designs will not always be straight, this is an effect of the PVC coating on cotton backed oilcloths and is not considered a fault with the cloth.

Returns Policy

We sincerely hope that you will not have to ever have to return any of our products. If in the unlikely event that your tablecloth is damaged or faulty you must contact us within 24 hours. You will responsible for returning the Tablecloth.

Upon receiving the faulty item we will inspect the damage/fault. If the item shows signs that it has been used and or has not been sent in its original packaging Jolee Tablecloths will not refund or recredit. If it is clear that there is a manufacturing fault we will either refund the cost of both the delivery and the cost of the product or we will supply you with a new item.

Distance Selling Regulations

When purchasing via the Internet, you the customer are protected via the Distance Selling Regulations. The Distance Selling Regulations give you a 7-day cooling off period. You must inform us via e-mail within 7 days of receipt of the goods that you wish to return the item. We must receive the goods back within 14 days of delivery. On receiving the goods we will refund your money minus the carriage costs.

For goods made to a personalised specification such as a specific cut length of PVC or Oilcloth Tablecloth or bias-binding, parasol hole or rounded corners we are unable to offer a refund.

How to avoid making a mistake when ordering

We try to take high resolution pictures of our individual tablecloths, unfortunately different computer monitors can display colours differently. If you are not sure about a particular colour please take advantage of our samples service by e-mailing us at hello@joleetablecloths.co.uk. We can offer you up to four samples per customer. When measuring for your please ensure you allow for 30-40 cm overhang (15-20cm each side).

Samples

We supply a maximum of 6 samples free of charge, if more than 6 samples are ordered we will either cancel your full order or only send the first 6 samples from your order. If you need any advice of colouring or designs please get in contact, our customer service team will be more than happy to help you find the perfect design for you.